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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Levi Ivy

December 5, 2025

5  out of  5
rating by Levi Ivy
"Jeffrey D Witt was great to talk with and he made it easy to set up my insurance as well as renters insurance and vary clear and understanding of everything much appreciated."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Jeffrey made the process of setting up your insurance straightforward and clear. We appreciate your feedback and are glad to know you felt well taken care of. Your satisfaction is important to us, and we're here to assist you whenever you need."
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Gina M Carter

December 5, 2025

5  out of  5
rating by Gina M Carter
"prompt personal friendly professional! Thanks Jeff"
We responded:
"Well thank you, Gina, for that kind review of Jeff and our team. We appreciate your feedback! "
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Victoria Hoach

December 2, 2025

5  out of  5
rating by Victoria Hoach
"I've had a good experience with State Farm Insurance. Just recently I called to update my payment method, and found out somehow my payment plan got switched to the Salem office. Trisha was very kind and helpful and got everything fixed and updated for me!"
We responded:
"Thank you, Victoria, for sharing your experience. It's great to hear that Trisha was able to assist you effectively and resolve the issue with your payment plan. We appreciate your feedback and are glad to know you had a positive experience with our team. Your satisfaction is important to us, and we're here to help whenever you need. "
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Wyatt Burg

November 25, 2025

5  out of  5
rating by Wyatt Burg
"Gave her nothing and she still helped me out and got someone to confirm. Perfect service."
We responded:
"Thank you Wyatt!!"
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Grace Peters, LAc

November 24, 2025

5  out of  5
rating by Grace Peters, LAc
"Mitch and his team are so on top of it! With the stress of moving, I forgot to update my address for both my auto and renter’s insurance policies, and they followed up immediately once the post office let them know of the address change. I’m so grateful to have that updated, and they made it so easy by being able to text me updates."
We responded:
"Thank you, Grace, for sharing your experience. It's wonderful to hear that our team could assist you during your move and make the process of updating your address smooth and convenient. We always aim to provide prompt and efficient service, and it's great to know that the text updates were helpful for you. Your feedback is truly appreciated."
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Carie Sherman

November 24, 2025

5  out of  5
rating by Carie Sherman
"When I was looking at State Farm for a new auto policy Jeff helped me out tremendously. I was sick during this time and I had a family member pass away as well so it was difficult to reach me but Jeff was able to get my policy processed in time. I was grateful for his persistents to see my policy through. Thanks Jeff for your commitment to your customers."
We responded:
"Thank you so much, Carie, for sharing your kind words. Jeff demonstrated true dedication and persistence in helping you through a difficult time, and the team at Mitch Ratzlaff State Farm Insurance in Dallas, OR, greatly appreciates your recognition. We’re here to support you whenever you need us."
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Julie Hertel

November 24, 2025

5  out of  5
rating by Julie Hertel
"Darci at State Farm helped me today. As usual, she was very professional and got right back to me with answers to my questions. It is very nice to know that when a question is put in front of the State Farm staff, they will get back to me in a timely manner and I will not need to make a follow-up call. Thank you."
We responded:
"Thank you Julie! We are so glad to hear how positive your experience has been. Thank you for putting your trust in us, we are so thankful for customers like you!"
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Kittrina Goetz

November 22, 2025

5  out of  5
rating by Kittrina Goetz
"Very happy with this state farm. The staff is always so friendly and helpful. Rates are good. They were able to catch an error and refund me what I over payed for. It's good to know that they are an honest company. I highly recommend Mitch and his team."
We responded:
"Thank you, Kittrina, for leaving a review that tells others about your experience with my team and State Farm. We strive to be honest and to treat our customers the way we would want to be treated. Thank you for being a customer and for supporting our families! We appreciate you!!!"
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Cliff Nolen

November 17, 2025

5  out of  5
rating by Cliff Nolen
"Mitch has been my agent for years and he and his staff are totally helpful and professional. I recommend this agency most highly for handling of your insurance needs."
We responded:
"Well, thank you so much Cliff, for the review and for being a customer. We appreciate you! "
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Karen Lake

November 13, 2025

5  out of  5
rating by Karen Lake
"Always pleasant and helpful"
We responded:
"Thank you, Karen, for your kind words and the perfect rating. It's wonderful to hear that you find our team pleasant and helpful. We truly appreciate your feedback and look forward to continuing to serve your insurance needs."
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Pauly Nomiel

November 10, 2025

5  out of  5
rating by Pauly Nomiel
"As a new customer I received outstanding service. Jeff made the transition to State Farm seamless."
We responded:
" Clever name and succinct review. Thank you, Pauly, for taking time out of your day to tell others about our service and our amazing employee Jeff. We value and appreciate you and look forward to continuing to make things seamless for you. "
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Stefani and Chris Chabot

November 7, 2025

5  out of  5
rating by Stefani and Chris Chabot
"Mitch and Team have always gone above and beyond to help us get the coverage that we need and at the best price possible! Whenever we call they are immediately to be of service for any need or question we may have, we cannot recommend them enough!!"
We responded:
"Thank you Stefani and Chris! What a pleasure it is to serve you and to help you with your insurance and financial services needs. Thanks for taking your valuable time to tell others about your experience with our office. "
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Delayna Ellis

November 7, 2025

5  out of  5
rating by Delayna Ellis
"Thank you very much,so helpful kind and caring..And my insurance is in my fix income budget Thanks you again Delayna Ellis."
We responded:
"We sure appreciate your kind words and the time you took to let others know about us, Delayna! We do indeed care about you and always strive to treat our customers the way we would want to be treated. "
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Ms Mia

November 6, 2025

5  out of  5
rating by Ms Mia
"I have the highest regard for everyone who works in the well oiled super turbo machine of highly intelligent agents at Mitch Ratsloft’s State Farm office. Based in Dallas, OR. It’s what you expect from a small town, genuine warm and sincerely caring folks. Recently in Canada, I had a huge scare. I realized “I wasn’t in Kanas anymore”. Trisha gave me outstanding care. When I would call, everyone who answered knew my case and were incredibly supportive. I have consistently been treated well over the years. Thank you! PS: Vancouver, BC City Police Department, Do not Tolerate thief’s stealing vehicles. Seriously, if you’re caught in a stolen car, they draw weapons no questions asked. ♥️🇨🇦♥️"
We responded:
"Thank you for the kind words Ms Mia and for being a customer. You make it easy to want to deliver good service. And shout out to Vancouver PD! "
Profile photo of Cullie Treichler

Cullie Treichler

November 4, 2025

5  out of  5
rating by Cullie Treichler
"Trisha was friendly, easy to talk to, and professional. With all the digital automation in our world, I greatly appreciate that a human being answered the phone! I had a very positive experience!"
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that Trisha made such a great impression with her friendliness and professionalism. We understand the importance of personal interaction, and we're glad you appreciated speaking with a real person. Your feedback is greatly valued, and we're pleased to know you had a positive experience. "
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Cassidy

October 30, 2025

5  out of  5
rating by Cassidy
"Great to work with! Competitive rates complemented with great customer service!"
We responded:
"Thank you Cassidy! We appreciate you taking the time to inform others of your experience with our office and State Farm. We also appreciate you choosing us to help you with your insurance and financial services needs! "
Profile photo of Chris Talbert

Chris Talbert

October 23, 2025

5  out of  5
rating by Chris Talbert
"Jeff, and everyone else I've met yet, are very friendly and helpful. So glad we switched to State Farm!"
We responded:
"Thanks for the review, Chris. It’s our pleasure to serve you and reviews like this just make us want to do even better. We’re glad you switched too! "
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Bob Wallace

October 23, 2025

5  out of  5
rating by Bob Wallace
"Great people to work with"
We responded:
"Thank you, Bob, for your kind and simple praise! We’re so glad to hear that you found our team at Mitch Ratzlaff State Farm great to work with. Your feedback means a lot to us, and we look forward to continuing to assist you with your insurance needs. "
Profile photo of Dan Severns

Dan Severns

October 10, 2025

5  out of  5
rating by Dan Severns
"The staff here at Mitch Ratzlaff - State Farm Insurance office staff are always polite and work hard to solve any issues that I have had. Kudos to MaryAnn Beltz the information she was able to provide on Medicare insuance was invaluable. Kind regards Dan"
We responded:
"Thank you, Dan, for sharing your positive experience with our team. It's wonderful to hear that our staff has been polite and helpful in addressing your needs. MaryAnn will be pleased to know that her assistance with Medicare insurance was valuable to you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Courtneyzki

October 10, 2025

5  out of  5
rating by Courtneyzki
"Love working with Mitch and his entire team there! They are always cheerful on the phone and super helpful. I appreciate being able to talk to a real person whenever I’ve called and don’t have to struggle with a robotic phone tree you get with almost every other company these days."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that you enjoy working with Mitch and the team. We're glad to know that our personal touch and cheerful service have made a positive impact. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
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Tara Moore

October 9, 2025

5  out of  5
rating by Tara Moore
"Writing for my a review on behalf of my grandma Janice. My grandpa recently passed away and she has helped my grandma navigate changes with insurance and felt that MaryAnn was genuine, kind and caring. Thank you for making her feel cared for and heard MaryAnn."
We responded:
"Thank you, Tara, for sharing your grandmother Janice's experience with us. We're deeply sorry for your family's loss and are grateful to hear that MaryAnn was able to provide the support and care needed during this difficult time. It's important to us that our clients feel heard and cared for, and your feedback reaffirms our commitment to this. Please extend our warm regards to your grandma."
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Zackary Hill

October 8, 2025

5  out of  5
rating by Zackary Hill
"Mary-Anne and her team are awesome! Quick, easy and comprehensive about all the information I needed. Thank you for your service!"
We responded:
"Thank you, Zackary, for sharing your positive experience with Mary-Anne and her team. It's great to hear that you found the service quick, easy, and comprehensive. Your feedback is truly appreciated and motivates us to continue providing excellent service."
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Arielle Riffe

October 6, 2025

5  out of  5
rating by Arielle Riffe
"I contacted them about a small business insurance quote that had a quick timeline. They were professional, knowledgeable, and able to get my new insurance policy (with a great price!) set up within a day. Crysta was extremely friendly and helpful. I am very thankful I was referred to them and will certainly be recommending their services."
We responded:
"What a pleasure to read about your experience Arielle. Thank you for taking the time to leave a review and to tell others about your experience here in our office. We look forward to serving you! "
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Joy Train

October 3, 2025

5  out of  5
rating by Joy Train
"Always very helpful. Response quickly. Very friendly. Answers any questions or fixes problems quickly."
We responded:
"Its our pleasure to serve you Joy! Thank you for trusting us with your insurance needs."
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Lily Gimby

October 2, 2025

5  out of  5
rating by Lily Gimby
"Darci walked me through the process of my accident when I side swiped a car in the parking lot 🤦🏽‍♀️ Called to check in on me and if I needed anything or wanted to file a claim. She lead me through options and understanding the claims process vs if it was a collision. I’m so grateful for their expertise and support!"
We responded:
"Lily, thank you for your loyalty to the Mitch Ratzlaff State Farm Insurance Agency! We're so grateful to have you as a customer. We truly appreciate your recognition of our team and your recommendation of our services to others!"