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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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greg oleman

July 17, 2026

5  out of  5
rating by greg oleman
"Sierra was very kind courteous and helpful on setting me up with bundling my insurance policies it was a pleasure working with her"
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Julie Jensen

July 16, 2026

5  out of  5
rating by Julie Jensen
"I had a great experience recently with my State Farm representative. She was knowledgeable and helped me navigate adding my new teen driver to my account in less than 5 minutes. They have amazing discounts I found out about for teen drivers that I was excited to hear."
We responded:
"Glad you had great service and were pleased with the discounts we offer, Julie. We appreciate you and are grateful for the time you took to leave a review. Thank you! "
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Stacey

July 13, 2026

5  out of  5
rating by Stacey
"We’ve trusted Mitch Ratzlaff’s State Farm office with all of our insurance policies for years, and they’ve always been wonderful to work with. The team is friendly, responsive, and always willing to help. They recently made adding our daughter as a new driver quick and easy and helped us take advantage of available discounts through their safe driving program. Over the years, they’ve also been there for us through some difficult situations, including vehicle tows and the Echo Mountain fires, and they’ve always taken great care of us when we needed them most. We truly appreciate the excellent service and highly recommend Mitch and his team!"
We responded:
"Thank you, Stacey, for taking time to leave such a detailed and positive review. I believe my team genuinely cares about the folks they serve and just want to do their very best for others. So we are glad that you felt the same way after working with us. We enjoy working with you and look forward to assisting you in the future as well. Thank you again Stacey!
"
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Melanie Stutz

July 10, 2026

5  out of  5
rating by Melanie Stutz
"We have always had a good experience and excellant service by staff with State Farm of Dallas. Thank you Darci for helping today,timely and exactly what we needed. Walt and Melanie"
We responded:
"Thank you, Melanie, for sharing your positive experience with our team. It's wonderful to hear that Darci was able to assist you promptly and meet your needs. We appreciate your kind words and your trust in our services."
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Rindy Cisneros

July 7, 2026

5  out of  5
rating by Rindy Cisneros
"Very helpful and knowledgeable people answering the phones. Had to switch branches( mine closed down). I didn’t know them, but I’m glad I called them for help!"
We responded:
"Thank you for sharing your thoughts and experiences about our office, Rindy. We enjoy serving our customers and look forward to working with you! "
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Marisol

July 3, 2026

5  out of  5
rating by Marisol
"Great customer service. Very helpful and friendly when I do call in to speak with someone."
We responded:
"Thank you, Marisol, for sharing your positive experience with us. It's wonderful to hear that our team has been helpful and friendly whenever you call. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Matthew Dindinger

July 2, 2026

5  out of  5
rating by Matthew Dindinger
"Jesse was awesome in helping my wife and I set up our insurance policies. He took the time to understand our circumstances and gave us the best options for our needs. The whole process was easy and straightforward with his help."
We responded:
"Thank you, Matthew, for sharing your experience. It's wonderful to hear that Jesse was able to assist you and your wife effectively with setting up your insurance policies. We're glad the process was easy and straightforward for you. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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Charlie Bogner

July 1, 2026

5  out of  5
rating by Charlie Bogner
"Very nice people at this office.They have been super helpful every time I ve needed anything."
We responded:
"Thank you, Charlie, for sharing your positive experience with our office. It's wonderful to hear that our team has been helpful whenever you've needed assistance. Your feedback is greatly appreciated, and we're glad to know that you're satisfied with our service."
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Chelsey Remington

June 30, 2026

5  out of  5
rating by Chelsey Remington
"I have had multiple commercial coverages with the Mitch Ratzlaff Agency and every interaction with the staff has been pleasant and efficient. Darci always makes me feel prioritized even when she has multiple projects that need attention. Having owned several businesses I would say that the customer service at this office is top notch and have recommended multiple friends and family to contact Darci for their insurance needs.
Caleb Remington
President- JM Ventures NW, LLC"
We responded:
"Thank you, Chelsey, for sharing your experience with our agency. It's wonderful to hear that Darci and the team have consistently provided you with efficient and attentive service. Your recommendation means a lot to us, and we're grateful for your trust in handling your commercial coverages. We look forward to continuing to support you and your business needs."
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Amber McMullin

June 30, 2026

5  out of  5
rating by Amber McMullin
"Mitch and Kelleigh Ratzlaff and staff have always been helpful, kind, and prompt in their services."
We responded:
"Thank you, Amber, for sharing your positive experience with Mitch, Kelleigh, and the team. It's wonderful to hear that their helpfulness, kindness, and prompt service have made a difference for you. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
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Kelly Lambert

June 29, 2026

5  out of  5
rating by Kelly Lambert
"Trisha did a great job helping me sort out our payment and change our scheduled automatic payments for a date that works for us. Thank you so much!!"
We responded:
"Thank you, Kelly, for sharing your positive experience with Trisha. It's wonderful to hear that she was able to assist you effectively with your payment and scheduling needs. Your feedback is greatly appreciated, and we're glad to know we could help make things easier for you."
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Sarrah McMaster

June 19, 2026

5  out of  5
rating by Sarrah McMaster
"We have been customers for years. Always responsive, friendly & professional. As an added bonus, they are very philanthropic within the community!"
We responded:
"Thank you, Sarrah, for sharing your experience and for being a loyal customer over the years. It's wonderful to hear that our team's responsiveness, friendliness, and professionalism have made a positive impact. We truly value your support and are glad to be part of such a wonderful community. Your feedback means a lot to us!"
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Guy Eckley

June 19, 2026

5  out of  5
rating by Guy Eckley
"Very pleasant to work with. They make the process easy."
We responded:
"Thank you, Guy, for sharing your positive experience. It's wonderful to hear that the process was easy and pleasant for you. Your feedback is greatly appreciated and helps us continue to provide the best service possible."
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Val Daberkow

June 18, 2026

5  out of  5
rating by Val Daberkow
"Always helpful and my situation was taken care of quickly this time!"
We responded:
"Thank you for the 5-star review Val! We appreciate your support."
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Sherri Morehouse

June 17, 2026

5  out of  5
rating by Sherri Morehouse
"It is so refreshing to have an actual human to engage when needing support on our insurance home, auto, and RV insurance. I have received very speedy responses from Mitch and his team and also saved significant money from my prior insurance. I highly recommend!"
We responded:
"Thank you, Sherri, for sharing your experience. It's wonderful to hear that you appreciate the personal support from Mitch and the team. We're glad to have helped you save money on your home, auto, and RV insurance. Your recommendation means a lot to us, and we're here whenever you need assistance."
Profile photo of Cecilia Chavez Carrillo

Cecilia Chavez Carrillo

June 16, 2026

5  out of  5
rating by Cecilia Chavez Carrillo
"I have been with Mitch for over 20 years, staff and Mitch are always very helpful, friendly and answer any questions that are needed."
We responded:
"Thank you, Cecilia, for your kind words and for being with us for over 20 years. It's wonderful to hear that you find our team helpful and friendly. We're always here to answer any questions you have. Your feedback means a lot to us and motivates us to continue providing the best service possible."
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Dean Sigler

June 11, 2026

4  out of  5
rating by Dean Sigler
"Stare Farm's rates are excellent compared to those for other companies. Sierrah and Trisha are helpful and enthusiastic. I am happy, overall, with Mitch and his team."
We responded:
"Thank you, Dean, for sharing your feedback. It's great to hear that you're pleased with our rates and the support from Sierrah and Trisha. Your satisfaction with our team is important to us, and we appreciate your input as we strive to provide the best service possible. If there's anything more we can do to enhance your experience, please let us know."
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Bianca Church

June 10, 2026

5  out of  5
rating by Bianca Church
"Wonderful customer service! Fast response ."
We responded:
"Thank you, Bianca, for sharing your positive experience! It's great to hear that you appreciated the fast response and customer service. Your feedback is truly valued and helps us continue to provide excellent service."
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Gayle Jolliffe

June 9, 2026

5  out of  5
rating by Gayle Jolliffe
"We love working with Mitch and his Staff! They're quick, courteous and always there for us when needed! We're so very happy we switched to Mitch Ratzlaff over 20 years ago!"
We responded:
"Thank you, Gayle, for sharing such a wonderful review! It's fantastic to hear that you have been happy with our service for over 20 years. We truly appreciate your trust and loyalty. Our team is always here to assist you whenever you need us."
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Patricia Bjorkquist

June 8, 2026

5  out of  5
rating by Patricia Bjorkquist
"I am new to Mitch's office and had a billing problem that Kelleigh and Sierra took care of with speed and efficiency, leaving me feeling I'd be in good hands if I ever needed to use some of this insurance I've bought! I see why they have a 5-star review average from 260 individuals! Add mine:)."
We responded:
"Thank you, Patricia, for sharing your experience with us. It's wonderful to hear that Kelleigh and Sierra were able to assist you promptly and efficiently with your billing issue. We're delighted to know you feel confident in the service you receive at our office. Your feedback and 5-star rating mean a lot to us, and we're grateful to have you as part of our community."
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bradly king

June 8, 2026

5  out of  5
rating by bradly king
"Kind, professional, able to correct and change policies without problems or delays"
We responded:
"Thank you, Bradly, for sharing your experience. It's wonderful to hear that you found the service kind and professional. Ensuring that policy changes are handled smoothly and without delays is a priority, and your feedback is greatly appreciated. If there's anything else you need, feel free to reach out."
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Damian H

June 3, 2026

5  out of  5
rating by Damian H
"Very nice and helpful. Ty"
We responded:
"Thank you, Damian, for your kind words and perfect rating. It's wonderful to hear that you found the service helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of Mike Hopper

Mike Hopper

June 3, 2026

5  out of  5
rating by Mike Hopper
"Darci took the initiative to make multiple calls to not only coordinate the roadside assistance that we needed but also made sure that I was refunded for a mistaken credit card check. This type of customer service makes for life-long customers."
We responded:
"Thank you, Mike. We think Darci is amazing too, but it’s always appreciated when others also see her caring service and take the time to mention it here. We appreciate you! "
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Glenn Ryan

June 2, 2026

5  out of  5
rating by Glenn Ryan
"Staff was knowledgeable, proficient, and professional. I would highly recommend this office to family and friends."
We responded:
"Thank you Glenn! We sure appreciate you and your family choosing our office to meet your insurance needs! "
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Kelly Beard

June 2, 2026

5  out of  5
rating by Kelly Beard
"Great customer service!"
We responded:
"Great customer service for a great customer! Thank you, Kelly, for leaving a review and telling others of your positive experience with our office. We appreciate you! "