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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Daniel Helfrich

Daniel Helfrich

March 19, 2026

5  out of  5
rating by Daniel Helfrich
"They are quick to catch when there is a possible issue with your policy. Fully recommended."
We responded:
"Thank you, Daniel, for sharing your positive experience. It's great to hear that our team was able to promptly address any potential issues with your policy. Your recommendation means a lot to us, and we're committed to continuing to provide attentive service."
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Amy Kroeker

March 12, 2026

5  out of  5
rating by Amy Kroeker
"They have always treated us more like a family than customer. They take their time to talk with us when we have questions, and help us when we've needed to file a claim for our home and a car. I would highly recommend them."
We responded:
"Thank you, Amy, for sharing such a wonderful review. It's great to hear that you feel like part of the family with us. We always strive to provide the support and attention you deserve, especially when it comes to important matters like filing claims. Your recommendation means a lot, and we're here whenever you need us."
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Shara Paisley

March 10, 2026

5  out of  5
rating by Shara Paisley
"The staff at Mitch's office are very helpful abd professional; always prompt and thorough in meeting our needs."
We responded:
"Thank you, Shara, for sharing your positive experience with our team. We're delighted to hear that our staff's helpfulness and professionalism have met your expectations. Your feedback motivates us to continue providing prompt and thorough service. We appreciate your support and trust in us for your insurance needs. - The Mitch Ratzlaff Team"
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Lori Riha

March 6, 2026

5  out of  5
rating by Lori Riha
"Excellent customer service from the beginning. They were sufficient and quick and what I needed. Perfectly done. Thank you! 😊"
We responded:
"Thank you Lori! We appreciate you and are grateful that you took the time to tell others about your experience with our office. "
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Wade White

March 5, 2026

4  out of  5
rating by Wade White
"There was confusion about policies when we purchased a new vehicle and sold a vehicle separately."
We responded:
"Thank you, Wade, for taking valuable time out of your day to give us feedback. We will reach out to you in case there are any lingering questions on your part and to seek a full resolution to your satisfaction here. Our mission is to take the hassle and confusion out of insurance for our valued customers. We’ll talk soon! "
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Shawn Long

February 27, 2026

5  out of  5
rating by Shawn Long
"Jesse at State Farm was very courteous and helpful on getting me a great policy of insurance and great coverage at a great price. I would highly recommend State Farm to everyone."
We responded:
"Thank you for the review, Shawn, and for your feedback regarding Jesse. We think he’s pretty great too. We look forward to continuing meeting your needs and providing the service and pricing you want and deserve. "
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Edward Osterberg

February 11, 2026

5  out of  5
rating by Edward Osterberg
"Customer service is top tier. Super helpful and friendly staff."
We responded:
"Thank you, Edward, for sharing your experience. It's wonderful to hear that our team provided you with helpful and friendly service. Your feedback is greatly appreciated and motivates us to continue delivering top-tier customer service. "
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Alaizha Wills

February 9, 2026

5  out of  5
rating by Alaizha Wills
"Dawn was amazing at helping my husband and me get auto insurance at a reasonable rate! Would recommend her to my friends and family!"
We responded:
"Alaizha, thank you so much for the wonderful 5-star review! We're thrilled Dawn was amazing in helping you and your husband get affordable auto insurance at the Mitch Ratzlaff State Farm office in Dallas, OR. Your recommendation to friends and family means a great deal!"
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fabiola garcia

February 7, 2026

5  out of  5
rating by fabiola garcia
"Great Customer service"
We responded:
"Thank you, Fabiola! "
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Jaimie Conrath

January 31, 2026

5  out of  5
rating by Jaimie Conrath
"What an amazing office! We felt welcome and the friendly atmosphere is wonderful! All our conversations with everyone here is pleasant! You get the small town feel like family!"
We responded:
"Thank you, Jaimie, for sharing your experience with us. It's fantastic to hear that you felt welcome and enjoyed the friendly atmosphere. We strive to create a family-like environment, and it's great to know that this resonated with you. Your feedback is truly appreciated, and we're delighted to have you as part of our community."
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Kelsey Lovell

January 21, 2026

5  out of  5
rating by Kelsey Lovell
"I recently bought a new rig and Darci was so helpful getting me the best and most affordable policy. She also called back after we got off the phone as she notice minor details that weren’t matching up. Little things like that go only way. The fact that she reviewed my profile even after our call ended and her attention to detail - phenomenal customer service!"
We responded:
"Thank you for sharing your experience, Kelsey. It's wonderful to hear that Darci was able to assist you with finding the best and most affordable policy for your new rig. Her dedication to ensuring everything was accurate and her attention to detail truly exemplify the level of service we strive to provide. Your feedback is greatly appreciated, and we're delighted to have you as a valued customer."
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Leta Brown

January 14, 2026

5  out of  5
rating by Leta Brown
"Made switching insurance companies easy and saved me a bunch of money on both my auto and renters insurance premiums."
We responded:
"Thank you, Leta, for sharing your experience. It's great to hear that the switch was smooth and that you were able to save on your auto and renters insurance. Your satisfaction is important to us, and we're glad we could assist you in finding the right coverage. If you have any questions or need further assistance, feel free to reach out."
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Scott

January 12, 2026

5  out of  5
rating by Scott
"Aways very helpful, I have 5 vehicles, a homeowners policy, 2 life insurance policies, and an umbrella policy with them. Very convenient that they can do it all."
We responded:
"Thank you, Scott, for sharing your experience. It's great to hear that you find our services helpful and convenient for managing your various policies. We're committed to providing comprehensive support for all your insurance needs. Your feedback is greatly appreciated."
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Melody Holloway

January 9, 2026

5  out of  5
rating by Melody Holloway
"I’ve had the opportunity to work with individuals in the company and came in with multiple questions that was answered and always greeted with lovely enthusiasm and positive energy I’m grateful for the time they take to talk with you and to help with any issues that arise, great office and company for your insurance needs"
We responded:
"Thank you, Melody, for sharing your experience with us. It's wonderful to hear that our team was able to address your questions with enthusiasm and positive energy. We truly appreciate your kind words and are grateful for the opportunity to assist you with your insurance needs. Your feedback motivates us to continue providing excellent service. "
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Tucker Thomas

January 6, 2026

5  out of  5
rating by Tucker Thomas
"My local State Farm team is the best they always address my concerns and help me take care of what ever issues I need help with. Highly recommend"
We responded:
"Thank you, Tucker, for sharing your positive experience with our team. It's wonderful to hear that we have been able to address your concerns and assist you effectively. Your recommendation means a lot to us, and we're grateful for your trust in our services. "
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Steve Cyrus

January 5, 2026

5  out of  5
rating by Steve Cyrus
"State Farm was well represented by Jesse Bracht. We worked through all the details on both my home and auto policies, including comparisons with my existing insurer. At State Farm I received better coverage at a reduced price, which was very satisfying. Many of my friends and family are covered by State Farm and recommended that I check into the company, and I'm glad that I did."
We responded:
"We really value your feedback, Steve! It’s wonderful to know Jesse guided you through the details of both your home and auto policies, showing the comparisons and helping you land better coverage at a lower price. We’re especially grateful that friends and family recommended us — and even happier you found the experience so satisfying with Mitch Ratzlaff’s State Farm team."
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Ryan Schafer

December 31, 2025

5  out of  5
rating by Ryan Schafer
"Love my state farm people."
We responded:
"Feeling is mutual, Ryan! Thank you for taking time out to post a review of our service. Happy New Year to you and yours! "
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David two bears Ybarra

December 31, 2025

5  out of  5
rating by David two bears Ybarra
"Staff is great’ very inform able and every visit, take care of my insurance needs. ."
We responded:
"We enjoy taking care of people..it’s who we are. Thank you for leaving a review and for being a customer, David! "
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Darin Silbernagel

December 30, 2025

5  out of  5
rating by Darin Silbernagel
"The folks at State Farm have been very easy to work with and for our area are providing cost effective coverage."
We responded:
"Thank you, Darin, for taking the time to leave a review and for trusting us with your insurance needs. We appreciate you! "
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Breyhouse Bed & Breakfast Inn

December 23, 2025

5  out of  5
rating by Breyhouse Bed & Breakfast Inn
"The terrific voice from MaryAnn Beltz was so calming and she took time to make sure I was understanding all the details. Her knowledge was perfect to make an oldish lady get calm and understand. Keep her on the lines for her great help."
We responded:
"What a kind and generous thing to say about Maryann. We love her too and think she is the quintessential professional. Thank you for your review and taking time out of your day to tell others about our office and Maryann! "
Profile photo of Scott Bernard

Scott Bernard

December 23, 2025

5  out of  5
rating by Scott Bernard
"I called in to report my windshield being cracked. I left a message and got a callback with 5 minutes! Trisha made the process very simple and quick. Everyone is always so helpful and friendly, I really appreciate you guys"
We responded:
"We are so happy that you are happy with our service. We don’t like it when our phone calls go to voicemail and so we at least attempt to get back to people quickly when that happens. And, yes, Trisha is great at communication and we always strive to make the complicated world of insurance as quick and simple as possible. Thank you, Scott, for leaving a review and telling others about our service. "
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Allen Green

December 20, 2025

5  out of  5
rating by Allen Green
"Jessie was very helpful and knowledgeable. Competitive pricing"
We responded:
"Thank you, Allen, for sharing your experience. It's wonderful to hear that Jessie was able to assist you effectively and that you found our pricing competitive. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Jennifer Jacobs

December 18, 2025

5  out of  5
rating by Jennifer Jacobs
"I own a mortgage company in Oregon, and often when insurance needs come up, we rely on our insurance partners to act swiftly. This Mitch Ratzlaff’s State Farm office, Maryann in particular, truly provided amazing service. I needed fast action and not only did she help every step of the way - but she followed up from home "that evening" to make sure everything was resolved on the mortgage side. Very impressive! Truly an asset!"
We responded:
"Thank you, Jennifer, for sharing your experience. It's wonderful to hear that Maryann was able to provide the swift and thorough service you needed. We understand the importance of timely assistance in the mortgage process, and it's great to know that Maryann went above and beyond to ensure everything was resolved. Your feedback is greatly appreciated, and we're glad to be a reliable partner for your insurance needs. "
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Levi Ivy

December 5, 2025

5  out of  5
rating by Levi Ivy
"Jeffrey D Witt was great to talk with and he made it easy to set up my insurance as well as renters insurance and vary clear and understanding of everything much appreciated."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Jeffrey made the process of setting up your insurance straightforward and clear. We appreciate your feedback and are glad to know you felt well taken care of. Your satisfaction is important to us, and we're here to assist you whenever you need."
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Gina Carter

December 5, 2025

5  out of  5
rating by Gina Carter
"prompt personal friendly professional! Thanks Jeff"
We responded:
"Well thank you, Gina, for that kind review of Jeff and our team. We appreciate your feedback! "